Developing a Hospitality Mindset: Cultural Awareness, Networking, Etiquette, Protocol and Personal Branding
In today’s competitive job market, technical skills alone are not enough. What sets professionals apart—especially in the hospitality and tourism industry—are emotional intelligence, cultural awareness, and strong interpersonal skills.
This new book provides a practical roadmap to mastering these essential competencies. Covering ten insightful chapters, it explores:
- Overcoming cultural barriers & building intercultural competence
- Networking and creating lasting professional relationships
- Applying emotional intelligence at work
- Mastering business etiquette and international protocol
- Communication skills, small talk, and first impressions
- Social media and professional online presence
- Diplomatic dining etiquette & restaurant decorum
- Event planning strategies and essentials
- VIP hospitality & high-value guest management
Each chapter begins with clear learning outcomes and ends with reflection questions, making this book an excellent guide for hospitality professionals, students, and anyone seeking to build a strong personal brand.
Whether you’re a hotelier, event manager, or aspiring leader in the service industry, this book equips you with the tools to create exceptional guest experiences and thrive in your career.
